Until this day, we have seen some of our customers still misunderstand about the lead time for the certification process. Therefore, I think it is necessary for us to make this article to explain kind of steps that we have to go through until we can get the final certificate. I hope by reading this our customer comprehend accurately about the process and they can prepare everything that we need make every stage run smoothly. I also think it could be useful for not only to our existing customers, but to our future customer also so they can have proper estimation to align with their mass production, product export shipment, and marketing schedule in Indonesia.
Here are the few “Stages” that we usually have when we handle DJID certification process from our customers. In this writing, I will specify it for the certification process via sample testing at the local test lab.
- Incoming Inquiry
This is the very beginning of where our projects initiated. However, apparently most of our customer assume that this stime where the lead time starts. At this stage, we do not actually receive an official order, sometimes it is just a brief inquiry for the plan which our customers have. At this point, we are trying to understand about what our customers need and we still give some advices, plans, estimated fees, or even the strategy for our customers.
In this stage we also explain to our customer about the documents and test samples that we will need for the certification process, then if we can wrap up the discussion, we will issue the official quotation to our customers. - Documents and Test Samples preparation
In stage, we cannot also tell the process has been started already. However, the process is getting more intense where our customers will prepare all the required documents and samples for the testing processes. At this stage we also explain how should the samples to be treated when they are about to ship the samples to us. At some cases, the documents and samples availabilities do not coincide. The customer may prepare the samples earlier than the documents or vice versa. This is why at this stage we cannot say the process has stared. - Documents and Samples Confirmation
After we gather all required documents and samples, we will arrange the documents first to make them comply with the requirement and create some draft forms for testing and certification process to be confirmed by the customer first before we process them further. Related to the samples, once we receive the samples, our engineering team will pretest them our office to make sure it works properly and comply with all required testing parameters.
Finally, once all samples and documents are confirmed good to go, we shall continue for the submission to the test lab to conduct the testing process. And here, we can tell the customer that the lead time can be counted as start date. - Official testing process at the lab.
The testing process at the lab normally takes at the latest 12 working days until we get the test report if there is no issue during the testing process. When we receive the test report files from the lab, we will send it to our customer for confirmation before we continue to the next stage.
It is important for the client to check the testing result data in the test reports. If there is any incorrect information, we can ask the lab to make revision directly and ready to be carried on to the next process. - Submission to DJID portal
In parallel to waiting the test report confirmation to the customer, we will also ask our customer to sign the certification form.
Why we do not request the signature for the certification form at the beginning? As I explained in our previous article [https://www.dimulti.id/document-requirements-for-djid-certification-process/], the certification form can only be used less than a month after it is signed, we do not request it in advance because we are preventing to request it again if there is some issue during the test or our customer has any specific schedule for the testing process.
In addition, we will also request the customer to create OSS ID license number for the submission process. The customer usually does not share the OSS login information due to its confidential information of the company.
In this process, we will upload all the necessary material documents and product information in the following website [https://sertifikasi.postel.go.id/]. For the output, we shall receive the certificate draft.
In order to make sure everything has been uploaded and submitted correctly, we shall send the certificate draft file and the screenshot of the submitted application data for confirmation to our customer.
In this stage, DJID officer will evaluate all submitted documents to check if everything complies with the requirements and permittable standards. And for this evaluation process, normally it will take around 5 to 8 workdays. - Remittance of certification invoice from DJID
Once the evaluation process is completed, we will receive the certification invoice from DJID that we should process the payment before 10 working days. As we already get the confirmation from the previous stage, we will process the remittance to finalize the certification process.
The final certificate will be issued through the OSS website where we will request our customer to download the final certificate file.
These are the actual stages when we apply DJID certification process with sample testing process at the local lab. We can conclude the lead time for all process from stage number 3 to 6 will take in average for 4 to 5 weeks.
I am pretty sure that you might be wondering why there are several items to be confirmed before continuing to the next stage. It is our standard procedure to make sure the targeted product to be certified has been in accordance with the information and specification from the manufacturer.
I hope this article could be your important reference, if you are interested to have the experience working with us, please do not hesitate to contact us on [info@narmadi.com] or visit our website [https://www.dimulti.id/] for more information. Have a good day 🙂