DJID Post Market Surveillance Via Random Checking and Testing

One of DJID essential role is to control and oversee the certified telecommunication products. While DJID is involved in the product controlling before the distribution and sales by providing the certification services, its post market surveillance function is very important to ensure the product compliance once the products are available to the customers or users [https://www.dimulti.id/sdppi-now-changed-its-name-to-djid/].
As the certificate holder, you should not ignore your product’s compliance once you already obtain the certificate because DJID has their assigned team throughout this country taking care for this Post Market Surveillance activity in the market.

Definition

Post market surveillance process is an activity that involves random checking and testing towards the products which are already distributed in the market to check the conformity of product’s specification with the applied DJID certificate of its product. In the real practice, DJID officers will randomly buy some products in the market to make them as test samples in order to check if the marketed products are still conformance with the issued certificates or not [Random Test]. In this part, DJID officers will also check if the labeling of the product is actually done or not by the certificate holder, you can refer to the following link for the importance of product labeling after getting the certificate [https://www.dimulti.id/labeling-obligation-for-djid-approved-product/].
Key factor for this post market surveillance process are based on the following:

• Product in-compliant history
• Popularity of the product
• Significant price difference for the similar products
• Causing signal interference
• Public complaints

Random Testing Stages

1. Sampling
   The officers will randomly pick and collect the products at any store, dealers, storehouse, or etc.
2. Testing
   The products which were randomly collected will be tested at any local testing lab. However, usually the officer will choose the lab based on where the products were tested when obtaining the certificates. The testing process lead time is based on each lab standards.
3. Evaluation
   After getting the test result from the local test labs, the officer will evaluate them to decide if the products are still conformance with the certificates’ technical standard references or not. This evaluation process usually takes around 15 work days.
4. Follow-up with the certificate holder
   In case after the evaluation process the products are found to have non-conformance result, DJID officer will letter the certificate holder via email and physical letter. At this point, if the certificate holder is having the objection with the notification from DJID, they are still given one chance to apply the comparison test using their own sample with the same specification and the officer will re-evaluate the comparison test result to decide the products are still conformance with the certificates’ technical standard references or not.

Sanctions

The certificate holder who does not pass this random testing the market surveillance process will be subject to administrative sanctions in the form of revocation of the certificate and will not be able to apply for a certificate for the same type of telecommunications product.
In case the certificate holder who does not pass this random testing the market surveillance process twice for different products will be subject to administrative sanctions in the form of not being able to submit a certification application for two years.

The advantages of having post market surveillance

• Consumer Protection: Protect consumers from unsafe, defective, or substandard products. Effective post-market surveillance helps build consumer confidence in the telecommunications sector. When consumers know that products are monitored for safety and compliance, they are more likely to trust the system and make informed purchasing decisions.
• Regulatory Compliance: Ensuring that products remain in compliance with the standards set by DJID.
• Market Integrity: Maintaining the integrity of the market in providing high-quality products, fostering fair competition and enhancing consumer trust. By monitoring product performance over time, DJID can identify areas for improvement and communicate these insights to manufacturers. This encourages continuous innovation and the development of higher-quality products.

Challenges

While post-market surveillance is a critical aspect of regulatory oversight, it does face several challenges. These include limited resources, technological complexities in testing and monitoring products, and the rapid pace of innovation in the telecommunications sector. As new technologies emerge, the regulatory framework must evolve to keep pace with these advancements.